Deliveries and Returns

1. Country where Magzero1 can delivery

Magzero1 can delivery all over the World.

2. Transport cost

EXPRESS TO ITALY:
BRT
For purchase until € 60,00 you have to pay extra 5,00 euro for transport
For purchase of € 60,00 or more the transport is free of charge
The delivery time is 24-48 hours (during the working days)

EXPRESS TO EUROPE:
BRT
€ 13,00
The delivery time is 72 hours (during the working days)

EXPRESS TO EXTRA EUROPE:
Corriere espresso (UPS - FedEx)
€ 60,00

3. Packaging

We taking care of the packaging, in order to guarantee the correct reception of the goods. For each delivery we choose the best packaging according with the characteristic of the product that we are shipping:

Boxes: cm 50x50x10
Plastic envelope: cm 35x45
Weight: 2 Kg

4. Timing of delivery

The shipper delivery the products from Monday to Friday from 9.00 am-18.00pm. Except bank holidays.

5. Shipping to a different address

Is it possible to ship the goods that you have purchased to a different address: this address could be a working place or a private address where you want to ship a present.

When you are purchasing you can specify in the apposite space the address where you want to make the delivery.

6. When there is no one at the time of delivery

ITALY: In the event that there is no one at the moment of the delivery, BRT leave you a message at that address.After that the shipper will contact the staff of Magzero1 to inform us that the goods are stored by them.
Magzero1 will contact you again in order to make a new agreement about a new delivery. It will be our care to inform BRT about our new agreement.

EUROPE AND ALL OVER THE WORLD:In the event that no one is there at the moment of delivery: the shipper will come again the next day. If also in this case, nobody will be at the shipping address, you’ll be contacted directly by the shipper to take new agreements.

7. Return without thoughts!

You are not completely satisfied of your order? No problem! We have found a very easy return procedure, in order to enjoy your on-line purchase experience even if you are not completely happy of your order.

You can decide to return what you have bought on our on-line shop within 14 days from the date of the delivery.

If you want to make a return, please follow the following steps:

First of all send an e-mail at: magzero1@magzero1.it specify which is the product you want to return, why you want to return it and in which way you want to receive back the money.

Before sending this e-mail please make sure that the return can be accepted: making yourself the following checking list:

- The product must not be used

- Must be intact and made by all its components

- Must have the original labels

- Must be carefully stored in its original packaging

- You must pay the return transport cost

Once your request will be accepted, you’ll receive an e-mail where we will tell you the pick up date and the instruction of what to do:

- If the shipper is BRT: The shipper will stick by himself the label on the package

- If the shippers are UPS or FedEx: They will send you an e-mail: you must print the label that you’ll consign directly to the shipper with the package.

When we will receive the return our quality controller will verify if the goods respect the characteristics listed above.

If the return is unjustified: the good will be immediately ship to you again, and no money will be refund.

If the return is justify: we will transfer you money back. We will transfer the amount that you paid for the good purchase + transport cost. But, the transport cost for the return will not be refund.